T
TAircall vs Five9
Pricing, features, platforms and who each one suits — side by side.
A
Choose Aircall if…
- you want the lower entry price ($30/mo vs $119/mo)
- you need an API to build on
- you want to trial it before paying
- you work on Windows, macOS, iOS
- you're in its core audience: sales teams, customer support teams
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
Side by side
Feature Aircall Five9
Pricing modelFree trialPaid
Starting price$30/mo$119/mo
Free plan
Free trial
API
Open source
PlatformsWeb, Windows, macOS, iOS, Android, APIWeb
CategoryCloud phone systems & VoIPCall center & dialers
CompanyAircallFive9, Inc.
Full feature lists
A Aircall
- AI voice agents answering calls 24/7 in 38 languages
- IVR, call routing, queuing and queue callback
- Shared inbox for calls, SMS, MMS and WhatsApp
- Call recording, transcription and sentiment analysis
- Live in-call AI coaching and automated CRM updates
- Power Dialer for up to 1,000 numbers
- 250+ integrations including Salesforce, HubSpot, Zendesk
- Call whispering, barge and live monitoring
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Aircall · aircall.io
What you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Aircall | Five9 |
|---|---|---|
| 1 person | $50 Professional | $5,950 Digital |
| 5 people | $99 AI Voice Agents | $5,950 Digital |
| 20 people | $99 AI Voice Agents | $5,950 Digital |
Work it out for your team
All plans and prices
Aircall
AI Voice Agents$120/mo minimum (monthly billing) or $99/mo minimum (annual billing)
Essentials$40 per license/mo (monthly billing) or $30 per license/mo (annual billing)
Professional$70 per license/mo (monthly billing) or $50 per license/mo (annual billing)
EnterpriseCustom
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Strengths and limitations
Aircall
- Unlimited calls within US & Canada on all plans
- 250+ native integrations with CRM and help desk tools
- AI voice agents included in every plan
- SOC2 Type II, GDPR and HIPAA compliance
- Minimum of 3 users per plan, 25 on Enterprise
- Advanced AI features like call summaries need the AI Assist add-on on Essentials
- International outbound calls cost extra below Enterprise
- SAML SSO only on Enterprise
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
More comparisons
Other options to consider
TT
From $85/mo
T
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ZZ
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Cloud business telephony with virtual numbers, free PBX, CRM and AI agent
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AI phone agents that answer, place and route calls for contact centers
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B
BB
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Enterprise voice AI platform for building and running AI phone agents
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PP
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Voice AI agents and carrier-grade telephony APIs for businesses and developers
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VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
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Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy