T
TAircall vs Retell AI
Pricing, features, platforms and who each one suits — side by side.
A
Choose Aircall if…
- you work on Windows, macOS, iOS
- you're in its core audience: sales teams, customer support teams
R
Choose Retell AI if…
- you want a free plan to start with
- you're in its core audience: contact center teams, healthcare providers
Side by side
Feature Aircall Retell AI
Pricing modelFree trialFreemium
Starting price$30/mo—
Free plan
Free trial
API
Open source
PlatformsWeb, Windows, macOS, iOS, Android, APIWeb, API
CategoryCloud phone systems & VoIPAI voice agents & IVR
CompanyAircallRetell AI
Full feature lists
A Aircall
- AI voice agents answering calls 24/7 in 38 languages
- IVR, call routing, queuing and queue callback
- Shared inbox for calls, SMS, MMS and WhatsApp
- Call recording, transcription and sentiment analysis
- Live in-call AI coaching and automated CRM updates
- Power Dialer for up to 1,000 numbers
- 250+ integrations including Salesforce, HubSpot, Zendesk
- Call whispering, barge and live monitoring
R Retell AI
- No-code agent builder with API and SDK extension
- Warm, cold and two-way warm call transfers
- IVR navigation and keypad menu handling
- Batch outbound calling with DNC screening
- Branded caller ID and verified phone numbers
- Persistent contact memory across calls and texts
- Choice of LLM, TTS voices and telephony provider
- Post-call analysis, AI QA and PII redaction
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Aircall · aircall.io
Retell AI · retellai.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Aircall | Retell AI |
|---|---|---|
| 1 person | $50 Professional | no published plan |
| 5 people | $99 AI Voice Agents | no published plan |
| 20 people | $99 AI Voice Agents | no published plan |
All plans and prices
Aircall
AI Voice Agents$120/mo minimum (monthly billing) or $99/mo minimum (annual billing)
Essentials$40 per license/mo (monthly billing) or $30 per license/mo (annual billing)
Professional$70 per license/mo (monthly billing) or $50 per license/mo (annual billing)
EnterpriseCustom
Retell AI
Pay as you go$0.07-$0.31/min (voice), $0.002+/msg (chat)
EnterpriseCustom
Strengths and limitations
Aircall
- Unlimited calls within US & Canada on all plans
- 250+ native integrations with CRM and help desk tools
- AI voice agents included in every plan
- SOC2 Type II, GDPR and HIPAA compliance
- Minimum of 3 users per plan, 25 on Enterprise
- Advanced AI features like call summaries need the AI Assist add-on on Essentials
- International outbound calls cost extra below Enterprise
- SAML SSO only on Enterprise
Retell AI
- No annual contract, billed per minute
- $10 free credits and 20 free concurrent calls
- HIPAA with BAA, SOC 2 Type 1 and 2, GDPR
- Supports multiple LLM and TTS providers, or a custom LLM
- Per-minute cost varies with chosen LLM, voice and add-ons
- Prompts over 4,000 tokens increase billed call time
- SSO, role-based access and dedicated support are Enterprise-only
More comparisons
Other options to consider
TT
From $85/mo
T
Contact center software and AI agents that automate customer service work
Call center & dialers
F
FF
From $119/mo
F
Cloud contact centre platform blending AI agents and human agents for enterprises
Call center & dialers
Z
ZZ
Free, from $4/mo
Z
Cloud business telephony with virtual numbers, free PBX, CRM and AI agent
Cloud phone systems & VoIPFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy