Talkdesk
Contact center software and AI agents that automate customer service work
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Pricing
From $85/mo
Company
Talkdesk
Platforms
What is Talkdesk?
Talkdesk is a cloud contact center (CCaaS) platform with AI agents that handle customer service tasks from start to finish. The company calls its AI layer Customer Experience Automation (CXA). It pairs human agents with AI agents that can confirm appointments, track orders, send travel disruption notices and manage card authorizations.
The product line includes Autopilot, an agentic virtual assistant for voice and digital channels, and Navigator, an AI router that sends callers to an automated or human outcome. Copilot assists live agents with next-best-action suggestions, knowledge answers and call summaries. Identity handles voice biometric authentication, and Interaction & Quality Analytics transcribes and analyzes every interaction. The suite also covers workforce engagement, BI, quality management and omnichannel engagement.
Talkdesk is built for mid-size and enterprise contact centers in finance, insurance, healthcare, retail, government, utilities and travel. It can run on top of existing contact centers, third-party systems or on-premises setups. Pricing is available only through sales.
Key features
- Autonomous AI agents for voice and digital channels
- AI routing to automated or human outcomes
- Real-time agent assist with next best actions
- Automatic interaction summaries and AI translations
- Voice biometrics caller authentication
- Transcription and sentiment analysis of all interactions
- Workforce engagement and quality management
- Industry-specific pre-trained AI agents
Use cases
Who it's for
Automating routine calls
AI agents handle order status, appointment changes and card authorization requests without a live agent.
Supporting live agents
Copilot suggests next steps, pulls answers from the knowledge base and summarizes calls at wrap-up.
Fraud-resistant authentication
Identity uses voice biometrics to verify callers and cut handle time.
Quality monitoring
Analytics transcribe and score 100% of interactions for topics, intent and sentiment.
Talkdesk pricing
From the vendor's site, checked Nov 14, 2026. Prices change — confirm on their pricing page.
Digital Essentials
month
$85 USD per user/month
- Digital Engagement (Email, Chat, SMS, Social Messaging)
- Studio & Routing
- Connections
- API Access
- Real-time Dashboards (Live)
- Guardian
Voice Essentials
month
$105 USD per user/month
- Voice Engagement
- Speech Recognition
- Voicemail Transcription
- Studio & Routing
- Business Intelligence (Explore)
- API Access
Elite
month
$165 USD per user/month
- Everything in Essentials
- Custom Reporting with Live and Explore
- Screen Recording
- Performance Management
- Workforce Management
- Automated Notifications
Industry Experience Clouds
month
$225 USD per user/month
- All Elite edition capabilities
- Industry-specific clouds (Financial Services, Insurance, Healthcare, Retail, Travel, Utilities, and more)
- Government is custom-priced
Talkdesk CXA
Custom
- Copilot, Autopilot, Navigator
- Interaction & Quality Analytics
- Identity voice biometrics
| Cost for a team, per month | 1 person | 5 people | 20 people |
|---|---|---|---|
| Digital Essentialsper seat | $85 | $425 | $1,700 |
| Voice Essentialsper seat | $105 | $525 | $2,100 |
| Eliteper seat | $165 | $825 | $3,300 |
| Industry Experience Cloudsper seat | $225 | $1,125 | $4,500 |
Billed yearly where the plan offers it. — means the plan doesn't allow that many people.
Which plan do you need?
Get an email when Talkdesk changes its prices
One mail per change, a stop link in each. Nothing else.
How Talkdesk compares
- At $85/mo, Talkdesk starts cheaper than 2 of 3 similar tools with published prices (median $102).
- Talkdesk has no free plan, while 3 of the 4 alternatives below have one.
- It has no public API, unlike 3 of the 4 others.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| TTalkdesk | $85/mo | — | — | — | — | |
| FFive9 | $119/mo | — | — | — | — | Talkdesk vs Five9 |
B Bland AI | $299/mo | — | Talkdesk vs Bland AI | |||
R Retell AI | — | — | Talkdesk vs Retell AI | |||
V Vapi | $29/mo | — | — | Talkdesk vs Vapi |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS
- Covers both human agent tooling and autonomous AI agents
- Pre-trained agents for specific industries and regulations
- Can deploy on top of third-party or on-premises contact centers
Limitations
- No public pricing; quotes only through sales
- No free trial or self-serve plan
Talkdesk FAQ
How much does Talkdesk cost?
Talkdesk does not publish prices. Pricing for CXA and CX Cloud is quoted by its sales team.
What is Talkdesk CXA?
Customer Experience Automation is Talkdesk's AI layer. Its AI agents run customer journeys, route conversations, assist human agents and analyze interactions.
Does Talkdesk work with an existing contact center?
Yes. Talkdesk says CXA can run on any contact center, third-party system or on-premises setup.
Which industries does Talkdesk serve?
Financial services, insurance, healthcare, retail, consumer goods, government and education, utilities, travel and hospitality, and commercial and residential services.
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Talkdesk
From $85/mo
