Vapi
Developer platform to build, test and deploy voice AI agents for phone calls
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Pricing
Free · from $29/mo
API
Yes
Company
Vapi, Inc.
Platforms
What is Vapi?
Vapi is a developer platform for building, testing and deploying conversational voice AI agents that handle phone and web calls. Teams configure the voice, conversation flow, telephony and integrations, and Vapi runs the infrastructure behind them. Common uses include customer support, lead qualification and appointment scheduling.
The platform is API-native. You can pick transcribers, LLMs and voices from providers such as Deepgram, OpenAI and ElevenLabs, and Vapi passes model costs through without markup. It includes call simulation and testing, real-time monitoring, and guardrails meant to reduce hallucinations. Vapi says it supports sub-500ms latency and scaling to millions of calls.
Billing is usage-based: $0.05 per minute for Vapi hosting, plus model and transport costs. Paid success packages add more concurrency, longer data retention and support SLAs. Vapi lists SOC 2, HIPAA and PCI compliance, and SSO and RBAC are available for enterprises.
Key features
- Configurable voice, conversation flow and telephony
- Choice of transcriber, LLM and voice providers
- Model costs passed through without markup
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Conversation guardrails to reduce hallucinations
- Built-in Vapi telephony, SIP, WebSockets and WebRTC
- SOC 2, HIPAA and PCI compliance
Use cases
Who it's for
Inbound customer support
Route support calls to a voice agent that resolves common issues. Ring says it moved all of its inbound volume to Vapi.
Lead qualification
Use agents to call or answer prospects and qualify them before they reach a sales team.
Appointment scheduling
Let callers book or change appointments by talking to an agent.
High-volume healthcare calls
Run HIPAA-eligible agents that handle very large call volumes, up to millions of calls a month.
Vapi pricing
From the vendor's site, checked Nov 14, 2026. Prices change — confirm on their pricing page.
No Success Package
usage
$0 to start, $0.05/min hosting
- $5 free credits
- 2 organizations
- 1 Vapi phone number
- 4 concurrent calls
- 14 days data retention
- Community support on Discord
Core
month
$29
- 2 organizations
- 5 phone numbers
- 10 concurrent calls
- 30 days retention, ZDR
- 2 business day support SLA
Pro
month
10% of hosting fee, $999/mo minimum
- 10 organizations
- 10 phone numbers
- 30 concurrent calls
- 180 days retention, RBAC
- Dedicated Slack support
- 99% uptime SLA
Premier
contract
Custom
- Named support team
- 1 hour P0 response SLA
- 99.9% uptime SLA
- SSO, dedicated SIP
Which plan do you need?
- VapiCore$29/mo
- Bland AIBuild$299/mo
Prices are per month on yearly billing; these vendors publish no monthly rate. The cheapest paid plan with a published price that fits. Custom and sales-quoted plans aren't included.
Get an email when Vapi changes its prices
One mail per change, a stop link in each. Nothing else.
How Vapi compares
- Vapi has a free plan, like 2 of the 3 alternatives below.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| VVapi | $29/mo | — | — | |||
B Bland AI | $299/mo | — | Vapi vs Bland AI | |||
R Retell AI | — | — | Vapi vs Retell AI | |||
P Plivo | — | — | — | Vapi vs Plivo |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- $5 free credits and no minimum minutes
- Model provider costs passed through without markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
Limitations
- Total per-minute cost stacks hosting, model, voice and transport fees
- HIPAA add-on costs $2,000/month
- Pro package has a $999/month minimum
- Free tier is limited to 4 concurrent calls
Vapi FAQ
Is there a free plan?
Yes. You can start with no success package and $5 in free credits, then pay per minute as you use it.
How much does a minute cost?
Vapi hosting is $0.05/min. Transcriber, model, voice and transport costs are added on top. For 1,000 minutes, Vapi's calculator estimates about $82–$129 per month.
What do the paid packages cost?
Core is $29/month. Pro costs 10% of the hosting fee with a $999/month minimum. Premier has custom pricing.
Is Vapi HIPAA compliant?
Yes. HIPAA-eligible data handling with a BAA is a $2,000/month add-on.
Can I add more concurrent calls?
Yes. Extra concurrency costs $10 per line per month, and extra organizations cost $20 per month each.
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Vapi
Free · from $29/mo