Five9
Cloud contact centre platform blending AI agents and human agents for enterprises
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Pricing
From $119/mo
Company
Five9, Inc.
Platforms
What is Five9?
Five9 is a cloud contact centre (CCaaS) platform that brings AI agents, human agents, channels and business systems together on one platform. It handles inbound and outbound interactions across voice, web chat, SMS, email, WhatsApp and video.
The product suite has three parts. Engage covers self-service, with agentic AI and intelligent virtual agents (IVAs) handling routine requests. When a case gets complex, it passes to a live agent along with the conversation context. Orchestrate uses Genius AI routing to send each interaction down the right path and to automate workflows. Optimize uses generative AI to score 100% of interactions, surface trending topics, and provide forecasting and workforce scheduling.
Five9 says it has 4,000+ customers, handles 7B+ interactions a year and offers a 99.999% uptime SLA. It connects to 300+ tools, including Salesforce, ServiceNow, Dynamics 365 and Zendesk. The company mainly targets enterprises in banking, healthcare, retail, the public sector and travel, but it also offers small business solutions.
Key features
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
Use cases
Who it's for
Automating routine customer requests
AI agents handle tasks such as order status checks or scheduling pickups at any hour, and pass complex cases to human agents along with the conversation context.
Scaling for seasonal demand
Retailers can add large numbers of seasonal agents and automate payments during peak periods.
Sales outreach
Automated dialling connected to Salesforce helps sales teams make more calls and respond to new leads faster.
Quality management
Supervisors can auto-score every interaction and track trending topics across channels.
Five9 pricing
From the vendor's site, checked Nov 14, 2026. Prices change — confirm on their pricing page.
Digital
month
$119 Monthly/Seat USD
- Digital channels only
- Per concurrent user, minimum 50 seats
- AI: 3000 minutes per bundled seat + usage
- Choice of CRM/UC adapters
- 24/7 support
- Usage-based pricing may apply
Core
month
$159 Monthly/Seat USD
- All channels with AI essentials
- Per concurrent user, minimum 50 seats
- AI: 3000 minutes per bundled seat + usage
- Blended inbound/outbound, recording, dialer
- Choice of CRM/UC adapters
- 24/7 support
Plus
Contact Sales
- All channels with advanced AI
Pro
Contact Sales
- All channels with AI essentials and WEM
Enterprise
Contact Sales
- All channels with advanced AI and WEM
| Cost for a team, per month | 1 person | 5 people | 20 people |
|---|---|---|---|
| Digitalper seat | $5,950 | $5,950 | $5,950 |
| Coreper seat | $7,950 | $7,950 | $7,950 |
Billed yearly where the plan offers it. — means the plan doesn't allow that many people.
Which plan do you need?
Get an email when Five9 changes its prices
One mail per change, a stop link in each. Nothing else.
How Five9 compares
- At $119/mo, Five9 starts cheaper than 1 of 3 similar tools with published prices (median $102).
- Five9 has no free plan, while 3 of the 4 alternatives below have one.
- It has no public API, unlike 3 of the 4 others.
| Tool | Starts at | Free plan | Free trial | API | Open source | |
|---|---|---|---|---|---|---|
| FFive9 | $119/mo | — | — | — | — | |
T Talkdesk | $85/mo | — | — | — | — | Five9 vs Talkdesk |
B Bland AI | $299/mo | — | Five9 vs Bland AI | |||
R Retell AI | — | — | Five9 vs Retell AI | |||
V Vapi | $29/mo | — | — | Five9 vs Vapi |
The closest alternatives in our directory by category. “Starts at” is the cheapest paid plan per month, as each vendor lists it.
Pros and cons
Strengths
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
Limitations
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Five9 FAQ
What is Five9?
Five9 is a cloud contact centre platform that combines AI agents and human agents across voice, chat, SMS, email, WhatsApp and video.
How much does Five9 cost?
Five9 does not publish prices. You can request a quote or a demo from its sales team.
Does Five9 integrate with CRMs?
Yes. It offers 300+ integrations, including Salesforce, ServiceNow, Dynamics 365 and Zendesk.
Is Five9 only for large companies?
Five9 mainly targets enterprises, but it also lists solutions for small businesses.
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Five9
From $119/mo
