A
AFive9 vs Talkdesk
Pricing, features, platforms and who each one suits — side by side.
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
T
Choose Talkdesk if…
- you want the lower entry price ($85/mo vs $119/mo)
- you're in its core audience: enterprise contact centers, banks and insurers
Side by side
Feature Five9 Talkdesk
Pricing modelPaidFree trial
Starting price$119/mo$85/mo
Free plan
Free trial
API
Open source
PlatformsWebWeb
CompanyFive9, Inc.Talkdesk
Full feature lists
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
T Talkdesk
- Autonomous AI agents for voice and digital channels
- AI routing to automated or human outcomes
- Real-time agent assist with next best actions
- Automatic interaction summaries and AI translations
- Voice biometrics caller authentication
- Transcription and sentiment analysis of all interactions
- Workforce engagement and quality management
- Industry-specific pre-trained AI agents
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Talkdesk · talkdesk.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Five9 | Talkdesk |
|---|---|---|
| 1 person | $5,950 Digital | $85 Digital Essentials |
| 5 people | $5,950 Digital | $425 Digital Essentials |
| 20 people | $5,950 Digital | $1,700 Digital Essentials |
Work it out for your team
All plans and prices
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Talkdesk
Digital Essentials$85 USD per user/month
Voice Essentials$105 USD per user/month
Elite$165 USD per user/month
Industry Experience Clouds$225 USD per user/month
Talkdesk CXACustom
Strengths and limitations
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Talkdesk
- Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS
- Covers both human agent tooling and autonomous AI agents
- Pre-trained agents for specific industries and regulations
- Can deploy on top of third-party or on-premises contact centers
- No public pricing; quotes only through sales
- No free trial or self-serve plan
More comparisons
Other options to consider
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
R
RR
Freemium
R
AI phone agents that answer, place and route calls for contact centers
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
CPaaS & OTP APIsAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy