T
TFive9 vs Retell AI
Pricing, features, platforms and who each one suits — side by side.
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
R
Choose Retell AI if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: contact center teams, healthcare providers
Side by side
Feature Five9 Retell AI
Pricing modelPaidFreemium
Starting price$119/mo—
Free plan
Free trial
API
Open source
PlatformsWebWeb, API
CategoryCall center & dialersAI voice agents & IVR
CompanyFive9, Inc.Retell AI
Full feature lists
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
R Retell AI
- No-code agent builder with API and SDK extension
- Warm, cold and two-way warm call transfers
- IVR navigation and keypad menu handling
- Batch outbound calling with DNC screening
- Branded caller ID and verified phone numbers
- Persistent contact memory across calls and texts
- Choice of LLM, TTS voices and telephony provider
- Post-call analysis, AI QA and PII redaction
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Retell AI · retellai.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Five9 | Retell AI |
|---|---|---|
| 1 person | $5,950 Digital | no published plan |
| 5 people | $5,950 Digital | no published plan |
| 20 people | $5,950 Digital | no published plan |
All plans and prices
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Retell AI
Pay as you go$0.07-$0.31/min (voice), $0.002+/msg (chat)
EnterpriseCustom
Strengths and limitations
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Retell AI
- No annual contract, billed per minute
- $10 free credits and 20 free concurrent calls
- HIPAA with BAA, SOC 2 Type 1 and 2, GDPR
- Supports multiple LLM and TTS providers, or a custom LLM
- Per-minute cost varies with chosen LLM, voice and add-ons
- Prompts over 4,000 tokens increase billed call time
- SSO, role-based access and dedicated support are Enterprise-only
More comparisons
Other options to consider
TT
From $85/mo
T
Contact center software and AI agents that automate customer service work
Call center & dialers
A
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
CPaaS & OTP APIsAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy