V
VPlivo vs Retell AI
Pricing, features, platforms and who each one suits — side by side.
P
Choose Plivo if…
- you work on macOS
- you're in its core audience: developers building voice agents, customer support teams
R
Choose Retell AI if…
- you want a free plan to start with
- you're in its core audience: contact center teams, healthcare providers
Side by side
Feature Plivo Retell AI
Pricing modelFree trialFreemium
Starting price——
Free plan
Free trial
API
Open source
PlatformsWeb, API, macOSWeb, API
CompanyPlivo Inc.Retell AI
Full feature lists
P Plivo
- No-code AI agent studio built from plain-English prompts
- SDKs for Python, Node and Go, plus REST API
- SIP trunking and bidirectional audio streaming
- LiveKit and Pipecat integrations
- Turn detection, barge-in handling and AI noise cancellation
- Simulation testing and transfer to a human
- CLI to test streams and diagnose failed calls
- US, EU or APAC data residency
R Retell AI
- No-code agent builder with API and SDK extension
- Warm, cold and two-way warm call transfers
- IVR navigation and keypad menu handling
- Batch outbound calling with DNC screening
- Branded caller ID and verified phone numbers
- Persistent contact memory across calls and texts
- Choice of LLM, TTS voices and telephony provider
- Post-call analysis, AI QA and PII redaction
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Plivo · plivo.com
Retell AI · retellai.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
Plivo
Pay as you goUsage-based ($10 free credits)
EnterpriseFrom $1,000/mo
Retell AI
Pay as you go$0.07-$0.31/min (voice), $0.002+/msg (chat)
EnterpriseCustom
Strengths and limitations
Plivo
- $10 in free credits with no credit card required
- Per-minute pricing with no lock-in
- Choice of no-code builder or SDKs, API and CLI
- HIPAA, GDPR, SOC 2 and PCI DSS compliance listed
- SMS, WhatsApp and Verify require the $1,000/month Enterprise plan
- Pay-as-you-go coverage limited to the US and India
- Agent fee of $0.03/min excludes telephony, which is billed separately
Retell AI
- No annual contract, billed per minute
- $10 free credits and 20 free concurrent calls
- HIPAA with BAA, SOC 2 Type 1 and 2, GDPR
- Supports multiple LLM and TTS providers, or a custom LLM
- Per-minute cost varies with chosen LLM, voice and add-ons
- Prompts over 4,000 tokens increase billed call time
- SSO, role-based access and dedicated support are Enterprise-only
More comparisons
Other options to consider
VV
Free, from $29/mo
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Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
CPaaS & OTP APIsAPI
S
SS
Free trial
S
Messaging, voice, email and verification APIs for businesses and developers
CPaaS & OTP APIsAPI
T
TT
From $85/mo
T
Contact center software and AI agents that automate customer service work
Call center & dialers
F
FF
From $119/mo
F
Cloud contact centre platform blending AI agents and human agents for enterprises
Call center & dialers
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy