V
VRetell AI vs Talkdesk
Pricing, features, platforms and who each one suits — side by side.
R
Choose Retell AI if…
- you want a free plan to start with
- you need an API to build on
- you're in its core audience: contact center teams, healthcare providers
T
Choose Talkdesk if…
- you're in its core audience: enterprise contact centers, banks and insurers
Side by side
Feature Retell AI Talkdesk
Pricing modelFreemiumFree trial
Starting price—$85/mo
Free plan
Free trial
API
Open source
PlatformsWeb, APIWeb
CategoryAI voice agents & IVRCall center & dialers
CompanyRetell AITalkdesk
Full feature lists
R Retell AI
- No-code agent builder with API and SDK extension
- Warm, cold and two-way warm call transfers
- IVR navigation and keypad menu handling
- Batch outbound calling with DNC screening
- Branded caller ID and verified phone numbers
- Persistent contact memory across calls and texts
- Choice of LLM, TTS voices and telephony provider
- Post-call analysis, AI QA and PII redaction
T Talkdesk
- Autonomous AI agents for voice and digital channels
- AI routing to automated or human outcomes
- Real-time agent assist with next best actions
- Automatic interaction summaries and AI translations
- Voice biometrics caller authentication
- Transcription and sentiment analysis of all interactions
- Workforce engagement and quality management
- Industry-specific pre-trained AI agents
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Retell AI · retellai.com
Talkdesk · talkdesk.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Retell AI | Talkdesk |
|---|---|---|
| 1 person | no published plan | $85 Digital Essentials |
| 5 people | no published plan | $425 Digital Essentials |
| 20 people | no published plan | $1,700 Digital Essentials |
All plans and prices
Retell AI
Pay as you go$0.07-$0.31/min (voice), $0.002+/msg (chat)
EnterpriseCustom
Talkdesk
Digital Essentials$85 USD per user/month
Voice Essentials$105 USD per user/month
Elite$165 USD per user/month
Industry Experience Clouds$225 USD per user/month
Talkdesk CXACustom
Strengths and limitations
Retell AI
- No annual contract, billed per minute
- $10 free credits and 20 free concurrent calls
- HIPAA with BAA, SOC 2 Type 1 and 2, GDPR
- Supports multiple LLM and TTS providers, or a custom LLM
- Per-minute cost varies with chosen LLM, voice and add-ons
- Prompts over 4,000 tokens increase billed call time
- SSO, role-based access and dedicated support are Enterprise-only
Talkdesk
- Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS
- Covers both human agent tooling and autonomous AI agents
- Pre-trained agents for specific industries and regulations
- Can deploy on top of third-party or on-premises contact centers
- No public pricing; quotes only through sales
- No free trial or self-serve plan
More comparisons
Other options to consider
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
F
FF
From $119/mo
F
Cloud contact centre platform blending AI agents and human agents for enterprises
Call center & dialers
A
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy