T
TFive9 vs Vapi
Pricing, features, platforms and who each one suits — side by side.
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
V
Choose Vapi if…
- you want a free plan to start with
- you want the lower entry price ($29/mo vs $119/mo)
- you need an API to build on
- you're in its core audience: developers, startups building voice products
Side by side
Feature Five9 Vapi
Pricing modelPaidFreemium
Starting price$119/mo$29/mo
Free plan
Free trial
API
Open source
PlatformsWebWeb, API
CategoryCall center & dialersAI voice agents & IVR
CompanyFive9, Inc.Vapi, Inc.
Full feature lists
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
V Vapi
- Configurable voice, conversation flow and telephony
- Choice of transcriber, LLM and voice providers
- Model costs passed through without markup
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Conversation guardrails to reduce hallucinations
- Built-in Vapi telephony, SIP, WebSockets and WebRTC
- SOC 2, HIPAA and PCI compliance
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Vapi · vapi.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Five9 | Vapi |
|---|---|---|
| 1 person | $5,950 Digital | $29 Core |
| 5 people | $5,950 Digital | $29 Core |
| 20 people | $5,950 Digital | $29 Core |
Work it out for your team
All plans and prices
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Vapi
- $5 free credits and no minimum minutes
- Model provider costs passed through without markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- Total per-minute cost stacks hosting, model, voice and transport fees
- HIPAA add-on costs $2,000/month
- Pro package has a $999/month minimum
- Free tier is limited to 4 concurrent calls
More comparisons
Other options to consider
TT
From $85/mo
T
Contact center software and AI agents that automate customer service work
Call center & dialers
A
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
R
RR
Freemium
R
AI phone agents that answer, place and route calls for contact centers
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
CPaaS & OTP APIsAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy