T
TFive9 vs Plivo
Pricing, features, platforms and who each one suits — side by side.
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
P
Choose Plivo if…
- you need an API to build on
- you want to trial it before paying
- you work on macOS
- you're in its core audience: developers building voice agents, customer support teams
Side by side
Feature Five9 Plivo
Pricing modelPaidFree trial
Starting price$119/mo—
Free plan
Free trial
API
Open source
PlatformsWebWeb, API, macOS
CategoryCall center & dialersAI voice agents & IVR
CompanyFive9, Inc.Plivo Inc.
Full feature lists
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
P Plivo
- No-code AI agent studio built from plain-English prompts
- SDKs for Python, Node and Go, plus REST API
- SIP trunking and bidirectional audio streaming
- LiveKit and Pipecat integrations
- Turn detection, barge-in handling and AI noise cancellation
- Simulation testing and transfer to a human
- CLI to test streams and diagnose failed calls
- US, EU or APAC data residency
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Plivo · plivo.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Five9 | Plivo |
|---|---|---|
| 1 person | $5,950 Digital | $1,000 Enterprise |
| 5 people | $5,950 Digital | $1,000 Enterprise |
| 20 people | $5,950 Digital | $1,000 Enterprise |
Work it out for your team
All plans and prices
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Plivo
Pay as you goUsage-based ($10 free credits)
EnterpriseFrom $1,000/mo
Strengths and limitations
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Plivo
- $10 in free credits with no credit card required
- Per-minute pricing with no lock-in
- Choice of no-code builder or SDKs, API and CLI
- HIPAA, GDPR, SOC 2 and PCI DSS compliance listed
- SMS, WhatsApp and Verify require the $1,000/month Enterprise plan
- Pay-as-you-go coverage limited to the US and India
- Agent fee of $0.03/min excludes telephony, which is billed separately
More comparisons
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T
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AA
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AI phone agents that answer, place and route calls for contact centers
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B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
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V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy