F
FTalkdesk vs Vapi
Pricing, features, platforms and who each one suits — side by side.
T
Choose Talkdesk if…
- you're in its core audience: enterprise contact centers, banks and insurers
V
Choose Vapi if…
- you want a free plan to start with
- you want the lower entry price ($29/mo vs $85/mo)
- you need an API to build on
- you're in its core audience: developers, startups building voice products
Side by side
Feature Talkdesk Vapi
Pricing modelFree trialFreemium
Starting price$85/mo$29/mo
Free plan
Free trial
API
Open source
PlatformsWebWeb, API
CategoryCall center & dialersAI voice agents & IVR
CompanyTalkdeskVapi, Inc.
Full feature lists
T Talkdesk
- Autonomous AI agents for voice and digital channels
- AI routing to automated or human outcomes
- Real-time agent assist with next best actions
- Automatic interaction summaries and AI translations
- Voice biometrics caller authentication
- Transcription and sentiment analysis of all interactions
- Workforce engagement and quality management
- Industry-specific pre-trained AI agents
V Vapi
- Configurable voice, conversation flow and telephony
- Choice of transcriber, LLM and voice providers
- Model costs passed through without markup
- Call testing and simulation before going live
- Real-time call monitoring and observability
- Conversation guardrails to reduce hallucinations
- Built-in Vapi telephony, SIP, WebSockets and WebRTC
- SOC 2, HIPAA and PCI compliance
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Talkdesk · talkdesk.com
Vapi · vapi.aiWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Talkdesk | Vapi |
|---|---|---|
| 1 person | $85 Digital Essentials | $29 Core |
| 5 people | $425 Digital Essentials | $29 Core |
| 20 people | $1,700 Digital Essentials | $29 Core |
Work it out for your team
All plans and prices
Talkdesk
Digital Essentials$85 USD per user/month
Voice Essentials$105 USD per user/month
Elite$165 USD per user/month
Industry Experience Clouds$225 USD per user/month
Talkdesk CXACustom
Vapi
No Success Package$0 to start, $0.05/min hosting
Core$29
Pro10% of hosting fee, $999/mo minimum
PremierCustom
Strengths and limitations
Talkdesk
- Named a Leader in the 2026 Gartner Magic Quadrant for CCaaS
- Covers both human agent tooling and autonomous AI agents
- Pre-trained agents for specific industries and regulations
- Can deploy on top of third-party or on-premises contact centers
- No public pricing; quotes only through sales
- No free trial or self-serve plan
Vapi
- $5 free credits and no minimum minutes
- Model provider costs passed through without markup
- Unlimited agents on every plan
- SOC 2, HIPAA and PCI compliance
- Total per-minute cost stacks hosting, model, voice and transport fees
- HIPAA add-on costs $2,000/month
- Pro package has a $999/month minimum
- Free tier is limited to 4 concurrent calls
More comparisons
Other options to consider
FF
From $119/mo
F
Cloud contact centre platform blending AI agents and human agents for enterprises
Call center & dialers
A
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
R
RR
Freemium
R
AI phone agents that answer, place and route calls for contact centers
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
V
VV
Free trial
V
Voice, video, messaging and verification APIs for developers and businesses
CPaaS & OTP APIsAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy