T
TFive9 vs Vonage
Pricing, features, platforms and who each one suits — side by side.
F
Choose Five9 if…
- you're in its core audience: enterprise contact centres, customer service leaders
V
Choose Vonage if…
- you need an API to build on
- you want to trial it before paying
- you work on iOS, Android
- you're in its core audience: software developers, saas product teams
Side by side
Feature Five9 Vonage
Pricing modelPaidFree trial
Starting price$119/mo—
Free plan
Free trial
API
Open source
PlatformsWebWeb, API, iOS, Android
CategoryCall center & dialersCPaaS & OTP APIs
CompanyFive9, Inc.Vonage
Full feature lists
F Five9
- Omnichannel routing across voice, chat, SMS, email, WhatsApp, video
- Agentic AI and intelligent virtual agents for self-service
- Genius AI routing of interactions
- GenAI quality scoring of all interactions
- Workforce forecasting and scheduling
- Outbound dialling and automated outreach
- 300+ integrations including Salesforce and ServiceNow
- 99.999% platform uptime SLA
V Vonage
- Voice API with IVR, WebSockets and speech-to-text
- Text-to-speech in over 50 languages
- Video API and low-code Meetings API
- Messages API for SMS, RCS and WhatsApp
- Verify API with Silent Authentication
- SIP trunking and in-app voice SDKs
- AI Studio drag-and-drop conversational flow builder
- CAMARA-based network APIs for identity and location
Their home pages
What each vendor shows first: the pitch, the plans and the sign-up.
Vonage · vonage.comWhat you'd pay
The cheapest plan that fits, per month, billed yearly where the plan offers it.
| Team size | Five9 | Vonage |
|---|---|---|
| 1 person | $5,950 Digital | no published plan |
| 5 people | $5,950 Digital | no published plan |
| 20 people | $5,950 Digital | no published plan |
All plans and prices
Five9
Digital$119 Monthly/Seat USD
Core$159 Monthly/Seat USD
PlusContact Sales
ProContact Sales
EnterpriseContact Sales
Vonage
Free trial. Plan details aren't published.
Strengths and limitations
Five9
- Covers voice, chat, SMS, email, WhatsApp and video on one platform
- 300+ integrations with CRM and help desk tools
- 99.999% uptime SLA
- Named a Leader in Gartner Magic Quadrant for CCaaS
- Pricing available only through sales quotes
- Aimed mainly at enterprises
Vonage
- Covers voice, video, messaging and verification in one platform
- Client and server SDKs for web and mobile
- Migration guides from Twilio
- Low-code AI Studio for conversational flows
- Usage-based API pricing makes costs harder to predict
- 10DLC registration needed for US SMS
More comparisons
Other options to consider
TT
From $85/mo
T
Contact center software and AI agents that automate customer service work
Call center & dialers
A
AA
From $30/mo
A
Cloud phone system with AI voice agents for sales and support teams
Cloud phone systems & VoIPAPI
R
RR
Freemium
R
AI phone agents that answer, place and route calls for contact centers
AI voice agents & IVRFree planAPI
B
BB
Free, from $299/mo
B
Enterprise voice AI platform for building and running AI phone agents
AI voice agents & IVRFree planAPI
P
PP
Free trial
P
Voice AI agents and carrier-grade telephony APIs for businesses and developers
AI voice agents & IVRAPI
V
VV
Free, from $29/mo
V
Developer platform to build, test and deploy voice AI agents for phone calls
AI voice agents & IVRFree planAPI
Facts from each vendor's public pages, prices checked Nov 14, 2026. Editorial policy